Privacy policy
1. Purpose
This policy explains how Auto Crédit Experts uses and protects information provided through its services and website. For questions, contact us using the details below.
This Policy does not apply to third-party websites or software accessible through our website.
2. Personal information collected
Depending on your request and the form used, the information collected may include:
- Your contact details, such as your name, email and phone number.
- Information you provide in a financing request.
- Information about the vehicle you wish to buy or have appraised.
- Technical information related to website navigation and security.
- The content of your messages and photos attached to your requests.
3. How we collect your personal information
- You provide this information when you complete a form, write to us or contact us.
- Our management tools and technical service providers may process information needed to operate the website and follow up on your requests.
- The information requested varies by form and service.
- Some cookies may be used for website operation and security.
- You can manage cookies in your browser settings. Some website features may depend on them.
4. Use of personal information
We use the information needed to:
- Answer questions and arrange a visit or test drive.
- Prepare your financing or vehicle appraisal requests.
- Operate and secure the website.
- Follow up on the services you request.
- Meet our legal and regulatory obligations
5. Sharing personal information
Access is limited to people who need the information to handle your request. Information may also be shared with:
- Service providers needed for hosting, request management or the services you request. Some technical services may be located outside Quebec.
- Public authorities: when required by law.
6. Retention of personal information
We limit retention to the time needed for the purposes described in this policy and applicable obligations.
7. Security measures
We apply safeguards appropriate to the sensitivity of the information. Access is restricted to authorized people.
8. User rights
To request access to or correction of your information, or details about its use and retention, contact our privacy officer at info@autocreditexperts.net. You may also request to withdraw consent, subject to applicable obligations.
9. Changes to this policy
This policy may be updated. The current version remains available on this page.
10. Consent to communications
We use your contact details to respond to requests and follow up on services you request. You can write to us to update your communication preferences.
Contact:
Privacy officer: info@autocreditexperts.net